Windows 10 Mobile UR Crashes

Report bugs or get support.
Post Reply
T0RL0C
Posts: 19
Joined: Tue Nov 21, 2017 4:55 pm

Windows 10 Mobile UR Crashes

Post by T0RL0C » Thu Apr 19, 2018 12:03 pm

Hi,
After an hour listen to good music yesterday, Universal Radio crashed and i can’t open UR. UR starts and closes again immediately.

What i've tried:
-Windows 10 Mobile Restart
-Delete UR and install it from store
UR still starts and closes again immediately.

Universal Radio V.1.2.4.0
Lumia 950, Win10Mobile 1709. Build 10.0.15254.369

Please, can you help me ?

Taurus
Site Admin
Posts: 42
Joined: Sat Feb 13, 2016 3:23 pm

Re: Windows 10 Mobile UR Crashes

Post by Taurus » Fri Apr 20, 2018 11:55 am

Hey,

Could you try to delete the app settings or cache, you can do that from the app management section in Windows. (Don't exactly remember where)

T0RL0C
Posts: 19
Joined: Tue Nov 21, 2017 4:55 pm

Re: Windows 10 Mobile UR Crashes

Post by T0RL0C » Mon Apr 23, 2018 3:30 pm

Hi,
I tried to clear the App cache. Settings -> Apps -> App & Features -> Universal Radio -> Advanced Options. UR still starts and closes again immediately.
Than clear the App cache and delete UR, restart Win10Mobile and install UR again. UR still starts and closes again immediately.
Any ideas?

Taurus
Site Admin
Posts: 42
Joined: Sat Feb 13, 2016 3:23 pm

Re: Windows 10 Mobile UR Crashes

Post by Taurus » Tue Apr 24, 2018 10:37 am

Hey,

This is very strange, I tried to find the crash logs from your phone but somehow they aren't reported. Do you see the splash screen with our logo or does it crash before that?

T0RL0C
Posts: 19
Joined: Tue Nov 21, 2017 4:55 pm

Re: Windows 10 Mobile UR Crashes

Post by T0RL0C » Wed Apr 25, 2018 4:12 pm

Hi,
I Tried to make a screenshot.

First i see the logo:
k-wp_ss_20180425_0004.png
The app starts and closes after a half second
k-wp_ss_20180425_0005.png
You do not have the required permissions to view the files attached to this post.

Taurus
Site Admin
Posts: 42
Joined: Sat Feb 13, 2016 3:23 pm

Re: Windows 10 Mobile UR Crashes

Post by Taurus » Thu Apr 26, 2018 8:52 am

Hmm this is so weird, it seems the app crashes when trying to load the stations. This could happen if your internet connection is slow or bad, have you tried switching between wifi and 4g?

T0RL0C
Posts: 19
Joined: Tue Nov 21, 2017 4:55 pm

Re: Windows 10 Mobile UR Crashes

Post by T0RL0C » Thu Apr 26, 2018 10:19 am

Yes ecaxtly the same, when i switch from 4g to wifi.

I tried to start with my Nokia 8 (Android 8.1), also on my Windows 10 PC, without any problems.
Tonight i download UR from my Lumia 650 to check if it works.

Taurus
Site Admin
Posts: 42
Joined: Sat Feb 13, 2016 3:23 pm

Re: Windows 10 Mobile UR Crashes

Post by Taurus » Wed May 02, 2018 12:06 pm

I have had some weird problems with my 950XL in the past just before it broke down. It started with app crashes, camera file save errors etc.. In the end it was the storage memory which got corrupted.

Your crash is very weird because normally a crash report is sent (automatically by windows) but in your case nothing gets send so the only thing I can suggest right now is to try a factory reset.

T0RL0C
Posts: 19
Joined: Tue Nov 21, 2017 4:55 pm

Re: Windows 10 Mobile UR Crashes

Post by T0RL0C » Fri May 04, 2018 10:55 am

Hi,

Good News ;)

On my Lumia 650 UR works fine. I also think it's a memory Problem on my Lumia 950.
Than on my Lumia 950 i tried the following, i removed the battery when Win10Mobile is running and waited 10min until i reconnect the battery. I start Win10Mobile and UR works again :D

Nice feature if you can remove the battery :mrgreen: :mrgreen: :mrgreen:

Taurus
Site Admin
Posts: 42
Joined: Sat Feb 13, 2016 3:23 pm

Re: Windows 10 Mobile UR Crashes

Post by Taurus » Sun May 06, 2018 9:33 am

Hey,

That's good to hear! :mrgreen:

Post Reply